Jeff Ward

About Jeff Ward

As a seasoned multi-unit operator with a proven track record in driving performance, developing high-performing teams, and delivering results, I’m passionate about leading operational excellence at scale. With over a decade of experience in the restaurant and hospitality industry — most recently as District Manager at Buffalo Wild Wings — I’ve led diverse teams across multiple locations, managed full P&L responsibilities, and executed strategic initiatives that improved guest satisfaction, team engagement, and profitability.What sets me apart is my ability to balance people leadership with operational rigor. I thrive in fast-paced environments where I can coach teams, streamline processes, and build cultures of accountability and growth.

Experience

1. District Manager

   Buffalo Wild Wings

   Jul 2015 — Present

   Recognized as 2024 District Manager of the Year. • Oversee operations for multiple locations, managing 40 managers and 400+ employees with full P&L responsibility.• Reduced operating costs by leading rollout of Altametrics system, saving $1M annually.• Achieved #1 in Sales and Scorecard for the West Coast Region (2019).• Developed future leaders: promoted 3 General Managers to District Managers and over 10 Managers to GMs.• Maintained Top 5 lowest turnover rates across the company, achieving 14% manager turnover and 75% team member turnover.• Successfully launched two new locations, building teams from the ground up.• Implemented marketing campaigns that boosted regional visibility and revenue.

Education

• Fresno City College

  Business Administration

Skills

• Hiring
• Recruiting
• Budgets
• Food
• Catering
• Income Statement
• Restaurant Management
• P&L Management
• Multi-Unit
• Food & Beverage
• Customer Service
• Team Building
• Management
• Hospitality Industry
• Hospitality
• Franchising
• P&L
• Human Resources
• Coaching
• Restaurants
• Food Service
• New Restaurant Openings
• Employee Relations
• Customer Satisfaction
• Budgeting