Jeff Johnson
Manager, Customer Care & Brand Reputation
- Role
- Manager, Customer Care & Brand Reputation at Potbelly Sandwich Works
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jeff Johnson
Service-focused, results-driven Customer Care Professional with extensive experience building, leading, and developing high-performing in-store and call center customer service operations. Identifies areas for improvement and streamlines processes and procedures to drive efficiency and cost savings.Trains and coaches teams to deliver exceptional customer service and uphold company standards and expectations. Excels at swiftly de-escalating tense situations and resolving customer concerns to drive satisfaction. Partners with management teams regarding performance reports and process improvement opportunities.
Experience
Manager, Customer Care & Brand Reputation
Jul 2024 — Present · Chicago, IL, US
Education
Ashworth College
Bachelor of Science - BS, Business Administration
2018
Skills
- Grocery
- Acd
- Hiring
- User Acceptance Testing
- Operations Management
- Point of Sale (Pos) Systems
- Training
- Customer Satisfaction
- Microsoft Excel
- Microsoft Office
- Retail
- Taleo
- Loss Prevention
- Cash Handling
- Software Documentation
- Recruiting
- Store Operations
- Crm
- Customer Service
- Pos
- Merchandising
- Onboarding
- Call Center
- Profit
- Time Management
- Leadership
- Management
- Team Building
- Inventory Management
- Customer Care
- Inventory Control
- Coaching
- Store Management
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