Jeffrey Thomas

About Jeffrey Thomas

I am an experienced operations leader with a track record of driving business transformation, optimizing revenue performance, and enhancing operational efficiency. With expertise in Sales Operations, Business Operations, and Service Delivery, I develop scalable systems that empower sales teams, improve financial outcomes, and align cross-functional teams toward strategic objectives.As Director of Sales and Delivery Operations at eGroup, I lead both the Project Management Office (PMO) and Sales Operations teams, ensuring seamless execution of projects and sales support functions. My Sales Operations team plays a critical role in enabling sellers to close business efficiently, acting as a tactical unit responsible for quoting, reviewing statements of work (SOWs) for financial accuracy, ensuring profitability, processing orders, and handing off projects to the PMO. This structure ensures financial discipline, operational efficiency, and a smooth transition from sales to delivery.Additionally, I am responsible for reporting and forecasting booked service revenue, along with the underlying processes and reports that drive visibility into financial performance. These forecasting processes were developed under my leadership and are continuously refined to enhance accuracy, support strategic decision-making, and ensure alignment between sales, finance, and delivery teams. I also work closely with our finance teams to ensure P&L accuracy, providing financial insights that drive profitability and operational efficiency.My leadership approach is rooted in continuous improvement, data-driven decision-making, and cross-functional collaboration. I am an emotional leader who thrives on rallying people toward a cause, fostering engagement, and inspiring teams to achieve ambitious goals. By creating alignment, instilling a sense of purpose, and reinforcing a culture of accountability, I help our team navigate complexity while driving sustainable growth.

Experience

1. Director, Sales and Delivery Operations

   eGroup Enabling Technologies

   Sep 2022 — Present

   This role requires a combination of leadership, operational expertise, and strong interpersonal skills to effectively manage our Project Management and Sales Support/Operations teams in support of our company\'s initiatives. Leadership and Guidance: Provide leadership and guidance to ensure alignment with organizational goals and objectives.Team Development: Hire and onboard new team members and foster their professional growth to ensure their overall proficiency.Revenue Forecasting: I manage our revenue forecast for booked but not yet invoiced professional services, ensuring timely billing of revenue. Accurate forecasting is crucial for our financial success, supporting effective cash flow planning and strategic financial decision-making.Process Standardization: Implement and update standardized scalable processes to improve operational efficiency and effectiveness.Cross-functional Collaboration: Support a national sales team by coordinating efforts and ensuring seamless communication and support.Relationship Management: Manage relationships with distributors and manufacturers, fostering strong partnerships to enhance sales support and customer satisfaction.

Education

• Bowling Green State University

  Design and Visual Communications, General

Skills

• Management
• Crm
• Saleslogix
• Business Development
• Direct Sales
• Proposal Writing
• Raiser's Edge
• Selling
• Sales Presentations
• Social Networking
• Needs Analysis
• Lead Generation
• Nonprofits
• Cloud Computing
• Personal Training
• Solution Selling
• Strategic Communications
• Account Management
• Software Solution Sales
• Saas
• Marketing
• Leadership
• Finance
• Sales Process
• Customer Satisfaction
• Email Marketing
• Sales Operations
• Customer Retention
• Enterprise Software
• Strategy
• Education Edge
• Customer Service
• Photography
• Salesforce.com
• Cold Calling
• Project Planning
• Fundraising
• Sage
• Sales
• Social Media Marketing