Jeff Stopper

About Jeff Stopper

Critical thinking CS operator/leader with strong track record of cross functional collaboration to drive continued improvement across the organization.Analytical, problem solving, team player with a history of developing dependable employees and setting an example of dedication, character, and an eagerness to listen and learn.Entrepreneurial spirit with grounded understanding of key success factors including embracing employee/customer feedback, big picture thinking, customer experience, and thorough planning/preparation.Experience directly and indirectly managing customer facing employees and interfacing with SMB and Enterprise customers.Determining key program metrics, tracking and updating for executive level decision making.Highly capable in all Microsoft Office products - Excel, Access, Powerpoint, Word, Visio, Outlook.Helped grow Cbeyond Inc. from startup to $450 million leading Cloud and Managed Services provider to SMB.Promoted 6 times to various leadership and individual contributor roles in Service Delivery,Operations, Training, and Customer Experience.Consistently engaged in leading new company initiatives with strong track record of building andsupporting customer-facing teams.Most recently leading Customer Success Teams for SaaS and PaaS products.

Experience

1. Regional Manager - Customer Success

   OutSystems

   Nov 2017 — Present · Atlanta, GA, US

   Manage a team of CSMs responsible for strategic alignment with enterprise accounts.Promote ARR growth through consultative and nurturing actions, advising clients on best practices and organizational change.Reduce risk and churn through proactive engagement from executive level down managing to client success criteria.

Education

• Saint Louis University

  Mass Communication/Media Studies

  1995 — 1998

• Miami University

  Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

  1998 — 2000

Skills

• Telephony
• Telecommunications
• Crm
• Call Centers
• Process Improvement
• Strategic Partnerships
• Account Management
• Sales Operations
• Cross-Functional Team Leadership
• Sales Management
• Business Process Improvement
• Mobile Devices
• Vendor Management
• Saas
• Management
• Cloud Computing
• Sales Process
• Multiprotocol Label Switching (Mpls)
• Wireless Technologies
• Managed Services
• Leadership
• Customer Experience
• Contact Centers
• Direct Sales
• Wireless
• Customer Relationship Management (Crm)
• Microsoft Office
• Project Management
• Mpls
• Team Leadership
• Solution Selling
• Voice Over Ip (Voip)
• Salesforce.com
• Voip
• Call Center