Jeff Simmon

WORK HISTORY

EDUCATION

SKILLS

ABOUT JEFF SIMMON

Customer Success professional with more than 15 years of experience in designing, building, and optimizing profitable customer-facing teams in Customer Success, Sales Engineering and Technical (SaaS) Services. Outcome-oriented; I emphasize quality and company success through clear communication, successfully resolving problem situations, and actively leading diverse teams in improving soft skills to achieve desired results and goals. Check out my LinkedIn references!Recognized for an excellent ability to recruit and develop top-producing teams, reduce customer Churn, and exceed, maintain & grow revenue goals in SaaS and other technology environments by utilizing and teaching strong customer engagement techniques.Demonstrated success in turning around troubled clients, in (re)building positive customer relationships, deepening existing relationships, controlling costs, and generating Cross-Sell/Up-Sell revenue across multiple industries. Performance-driven, flexible and self-motivated with a proven ability to meet and exceed all goals and expectations while performing and leading others in changing, fast-paced, high-pressure environments. Intelligent time management, highly efficient multitasking, and superior organizational skills with impeccable attention to detail, a dedication to achieving customer satisfaction and driving value to businesses and clients. Solid reputation for a strong work ethic and managing trusting/confidential relationships with the public, clients, coworkers and management at all levels, and shifting corporate cultures to a more positive working environment, remote or in-person. Check out my LinkedIn references.