Jeff Simmon

About Jeff Simmon

Customer Success professional with more than 15 years of experience in designing, building, and optimizing profitable customer-facing teams in Customer Success, Sales Engineering and Technical (SaaS) Services. Outcome-oriented; I emphasize quality and company success through clear communication, successfully resolving problem situations, and actively leading diverse teams in improving soft skills to achieve desired results and goals. Check out my LinkedIn references!Recognized for an excellent ability to recruit and develop top-producing teams, reduce customer Churn, and exceed, maintain & grow revenue goals in SaaS and other technology environments by utilizing and teaching strong customer engagement techniques.Demonstrated success in turning around troubled clients, in (re)building positive customer relationships, deepening existing relationships, controlling costs, and generating Cross-Sell/Up-Sell revenue across multiple industries. Performance-driven, flexible and self-motivated with a proven ability to meet and exceed all goals and expectations while performing and leading others in changing, fast-paced, high-pressure environments. Intelligent time management, highly efficient multitasking, and superior organizational skills with impeccable attention to detail, a dedication to achieving customer satisfaction and driving value to businesses and clients. Solid reputation for a strong work ethic and managing trusting/confidential relationships with the public, clients, coworkers and management at all levels, and shifting corporate cultures to a more positive working environment, remote or in-person. Check out my LinkedIn references.

Experience

1. Senior Customer Success Manager

   Cloudera

   Jun 2021 — Present · Chicago, IL, US

Education

• Summit High school

  High school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

• Western Colorado University

  BS, Business, Mathematics

• Illinois Institute of Technology

  MBA, Information Systems

Skills

• Team Management
• Start-Ups
• Program Management
• Pre-Sales
• Team Leadership
• Cloud Computing
• Enterprise Software
• Go-to-Market Strategy
• Software Project Management
• Crm
• Sales Operations
• Professional Services
• Strategic Partnerships
• Solution Selling
• Eai
• Microsoft Office
• Relational Databases
• Soa
• Business Analysis
• Business Process
• Strategy
• Software as a Service (Saas)
• Business Development
• Marketing Automation
• Integration
• Salesforce.com
• Customer Success Management
• Product Management
• Saas
• Microsoft Dynamics
• Six Sigma
• Partner Management
• Customer Relationship Management (Crm)
• Consulting
• Service-Oriented Architecture (Soa)
• Management
• Cisco Technologies
• Leadership
• Business Alliances
• Business Intelligence