Jeff S.
- Role
- Regional Director of Operations at Morrison Healthcare
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jeff S.
I am a dynamic Executive with more than 25 years of experience with intense Focus on…
Experience
Regional Director of Operations
Jan 1994 — Present
Regional Director of Operations Director of Operations General Manager Regional Marketing Manager Operation Partner Morrison Healthcare, Houston, Texas, 19••••••••17- Present Regional Director of operations 2020-present Traveling Regional support, 20••••20 •Over retail,patient,production,financial,HR and client relations in the Southern region • travel to assist -to-day to day operations of units to improve patient, retail catering and client scores. Training of staff in all and patient dining service • Providecustomizablepolicyandproceduretobeused by the healthcare facility and clients • AssistwiththecertificationtobecomeaCenterof Excellence (CFE) in the Southern region Morrison Healthcare St. Louis • Managed $90M budget, • Accountable for day-to-day operations of healthcare 55 direct reports and 12 indirect reports • Directed retail catering, patient, production, financial, HR and client relations functions at several locations in a Northern region • Directed five hospital systems cafeterias and was favorable to budget at each location. • Responsible for providing quality food service and nutritional care for the patient population, visitors, guests and hospital staff of each facility. • Increased Hospital Patient Satisfaction scores (Press Gainey) from 80% to 95%. • Administered plans, directed activities, monitored department performance and instituted changes and procedures to improve services and promote efficiency. • Controlled all facets of employee relations and personnel operations including payroll, hiring, recruitment, training, schedule writing and evaluations. • Managed grievance arbitration for over 100 employees at the Iowa Veterans Home. • Initiated Specialized E-Finance Programming Champion setup and installed a hospital financial management program for new healthcare accounts. • Achieved regulatory excellence with no deficiencies identified on JCAHO and federal
Education
Western Governors University
Bachelor of Business, Business Administration and Management, General
2020 — 2022
Hawkeye Community College
Business, Management, Marketing, and Related Support Services
Governors State University-straighterline
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2019
La Porte
Diploma
Skills
- Retail
- Restaurant Management
- Income Statement
- Training
- P&L Management
- Strategy
- Franchise Consulting
- Human Resources
- New Business Development
- Strategic Planning
- Performance Management
- Operations Management
- Restaurants
- Process Scheduler
- Customer Service
- Change Management
- Coaching
- Recruiting
- Budgets
- Sales Management
- Marketing Strategy
- Purchasing
- Hospitality
- Customer Satisfaction
- Employee Relations
- Food
- Inventory Management
- Hospitals
- Leadership
- Marketing
- Food & Beverage
- Employee Training
- Sales
- Management
- Team Leadership
- Mergers & Acquisitions
- Executive Management
- Account Management
- Forecasting
- Contract Negotiation
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