Jeff Sasin

About Jeff Sasin

Results-focused CRM certified professional with over 20 years of experience supporting high-profile initiatives including implementing new go-to-market strategies and engaging with customers to enable frictionless sales and service. Well-versed in applying consultative selling skills to discover customer needs and presenting product offerings and architecture that leverage the entire product portfolio. Vast experience working on various Microsoft, Salesforce, and SAP applications, and exposure to many industries.Specialties: Microsoft Dynamics 365, Salesforce.com, SAP CRM, consultative selling, discovery, business analysis, quality assurance, support, training, troubleshooting, configuration, customizing, documentation

Experience

1. Principal Solution Engineer, Ai Business Solutions Enterprise Manufacturing and Mobility

   Microsoft

   Jul 2025 — Present · US

   Scale Customer Engagements· Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team and helping lead sales strategy.· Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.· Leads and ensures complex technical wins by establishing rules of engagement, coaching others, leveraging knowledge of processes, tools, and programs. Ensures alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references.· Leverages knowledge of resources to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs.Build Strategy· Builds competitive knowledge, documents compete patterns, and shares within the community to drive change and escalations for competitive selling strategies. Acts as a subject matter expert on a particular competition. Delivers competitive knowledge back to product and engineering teams.· Proactively develops strategic cross-workload/subsidiary and account level responses to specific market threats by identifying market patterns and delivering feedback to business group on trends and needs.Solution Design and Proof· Demonstrates and oversees demonstrations of solutions based on multiple products and position solutions against competitors. Leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business.· Adapts and extends architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor. Delivers assets that can be leveraged by others in the business.· Applies advanced sales methodologies to guide customers through digital transformation solutions and uses innovation to challenge solutions against changing technology.

Education

• West Chester East High School

  Diploma

  1993 — 1997

• Penn State University

  Bachelor of Science (B.S.), Management Science and Information Systems

  1997 — 2001

Skills

• Project Management
• Sap Erp
• Sharepoint
• Training
• Testing
• Sap Implementation
• Enterprise Software
• Customizing
• Process Improvement
• Business Process
• Business Process Improvement
• Software Documentation
• Sdlc
• Solution Architecture
• Erp
• Sap Netweaver
• Business Intelligence
• Troubleshooting
• Program Management
• Quality Assurance
• Leadership
• Pre-Sales
• Integration
• Sap Crm
• Sap Sd
• Project Planning
• Requirements Analysis
• Sap
• Management
• IT Strategy
• Software Project Management
• Crm
• Analysis
• Sap R/3
• Business Analysis
• Consulting