Jeffrone Jay Miclat

Assistant Manager @Tim Hortons

Cornwall, ON, CA

Supervise floor control, staff management, and hospitality operationsLead by example and demonstrate the importance of treating all team members and guests with respectProvide coaching, direction, training, orientation, and performance monitoring for team membersAddress and resolve issues requiring attention during the shiftEnforce procedures as set by the employer and ensure team members follow themPromote and enforce positive behavior and performance standardsDisplay operational knowledge and work within all compliance and applicable legislationImplement and maintain Tim Hortons operational standardsResponsible for shift cash proceduresInterpret monthly financial goals and align primary and secondary duties to meet targetsCommunicate all relevant information to and from upper managementComplete all required shift documentation (e.g, logs, recording waste, pre-shift checklist)Regularly manage team performance and drive results in areas such as Drive-Thru Standards, Positive Guest Experience, and SalesAddress and resolve any issues or concerns with staff or operationsEnsure employees understand and fulfill their responsibilitiesUnderstand and implement health and safety practices and standards, including use of proper PPEReport all injuries, illnesses, accidents, unsafe conditions, and security incidents to management

Holy Angel University

Bachelor of Science in Business Administration (B.S.B.A.)

St. Lawrence College

Project Management

St. Lawrence College

Supply Chain Management