Jeffrin Rex

About Jeffrin Rex

I lead a dynamic team across APJ region, focused on delivering exceptional customer experiences with our technical assistance and tailored solution. I oversee the quality and efficiency of the support operations, ensuring that the customer satisfaction and retention rates are consistently high and aligned with the company\'s goals and values.With a strong focus on process optimization and customer first mindset, I ensure seamless product support, resolving complex issues efficiently and enhancing customer satisfaction. I engage in driving continuous process improvement and collaborate closely with Product, Engineering, Services, Customer Success and Operations to elevate the customer journey.In Addition, I serve as the Atlassian Jira admin for APJ region, responsible for the configuration, optimizing workflow, maintenance, and administration of Jira software to support project management and issue tracking across the organization. My expertise in Jira, combined with my past experience in Agile Scrum methodologies, Sprint planning and Project Management, are crucial in driving successful project outcomes across the organization.

Experience

1. Sr Manager Customer Support

   Dayforce

   May 2025 — Present · Bengaluru, IN

Education

• St.Xavier's Catholic College of Engineering, Nagercoil

  BE, Electronics and Communication

  2009 — 2013

Skills

• Ieee
• C
• Manual Testing
• Mysql
• Verilog
• Functional Consultant
• C++
• Business Analysis
• 3gpp
• Techno-Functional
• Application Configuration
• Pl/Sql
• Agile Methodologies