Jeffrindh G

About Jeffrindh G

5+ years of experience in managing and delivering projects, experience in ITSM by supporting QC application globally.• Strategic relationships and management of stakeholders.• Ability to work collaboratively and efficiently with multiple teams in multiple geographies.• Good administrative and organizational skills.• Outcome-focused mindset, taking personal responsibility for delivering results while embracing change and utilizing a growth mindset to focus on client outcomes.• “End User First” mindset to understand business needs and flexibility to adopt to business demands.• A lean practitioner who keeps looking for simplification opportunities in day-to-day activities of the team.Key Domain and Technical Knowledge :Skill-set: Managing the BAU team, Application installation and hosting, Application Deployment, Resource Management, Vendor Management.Technologies: SQL, Python, Selenium, Knowledge on Network - SSL, TCP/IP, Load Balancer, SSO, DNS, Citrix, Storage, IIS. Databases: Microsoft SQL, Oracle SQLTools: ServiceNow, JIRA, ALM(Application Lifecycle Management), Aternity, APM(Application Performance Monitoring), Veeva EQV, Power BI and Crystal ReportsProducts: Suite of Quality Control applications and Supply chain applications.Certifications/ Awards :ITIL V4 Foundation CertifiedCAMBRIDGE ENGLISH - Business English Certificate PreliminaryAll India 2nd in Smart Odisha Hackathon’ 2018 Additional Responsibility :Ethics and Compliance AmbassadorERT MemberSHE co-ordinator.

Experience

1. Analyst

   AstraZeneca

   Jun 2023 — Present · Chennai, IN

   Worked on scaling the QC applications into multiple sites, managing the delivery of BAU, and ensuring KPIs are met.• Managed the BAU team of 5 members and achieved the TTR metrics.• Lead and performed the Installation and Deployment of CSET application and ensured the projects are delivered on time involving multiple teams.• Developed an in-house working culture by taking up most of the activities internally reducing the cost of the vendor dependencies.• Regular meetings with business stakeholders and helped in resolving the queries and issues in a timely nature.• Worked on version upgrade of application, Migration of application from legacy server to new server.• Worked on Business Transformation Program like Transformation of SAP APO to OMP APS and SAP to S4/HANA.• Onboarding new application by performing Exploratory Testing, Formal Testing, System Integration Testing with Jira as a platform.• Creating and maintain User Requirement Specifications (URS) and Requirement Traceability Matrix (RTM) of application.• Data Analytics using Power BI• HTTPS configuration and SSO setup for applications with SAML configurations.• Monitoring and executing SSL certificates updates.• An automation lover who loves to automate the manual work on both IT and non-IT business areas using Python and selenium.• Natural ability to work with diverse, multicultural, and multinational teams to deliver IT services to global customers.

Education

• Sri Krishna College of Technology

  Bachelor of Technology - BTech, Information Technology

  2016 — 2020