Jeff Harris

About Jeff Harris

I\'m a project manager with change management and customer experience expertise.My passion is in process development and implementation that increases productivity and improves the customer experience.I am adept in taking business intelligence analysis and using it to define areas of improvement. I pride myself on my ability to enter into situations that are ambiguous and leverage emotional intelligence and clearly define them to the point where measurable process improvement can be made.Previous managers praised me on my ability to take on projects and drive them to completions with minimal oversight, while communicating progress with stakeholders. One manager even said it was a relief to give me projects as it meant they didn\'t have to worry about them anymore.Specialties: Project ManagementChange ManagementBusiness Intelligence AnalysisEmotional IntelligenceStakeholder CommunicationCoaching EscalationsMajor Incident Management Quality ManagementPeople DevelopmentAccount ManagementSecurity Clearance: SecretNeeds AssessmentCustomer OutreachTraining DevelopmentTraining DeliveryCustomer ServicePresentationWorkshop FacilitationGroup PresentationPerformance ReviewPerformance ImprovementProcess DevelopmentTroubleshootingConflict ResolutionTools proficiencies:JIRA: used to manage project deliverables, schedule as well as assign tasks to project team members.MS Project: Used to manager project deliverables, schedule, and resourcesPowerPoint: Used to created presentations and reports.MS Office: Proficient in Word, Excel, Outlook. Familiar with Visio.CRM: Used to manager project deliverables, schedule, and resourcesSharePoint: Used to maintain project documents.

Experience

1. Purview & Priva Roadmap Program Manager

   Redtech

   Aug 2023 — Present · Redmond, WA, US

   Purview & Priva Roadmap Program Manager for Microsoft.Managed the timeline of Change Management messaging for 100+ Purview Product Managers, with an average of 250+ active features needing communications at any one time.Managed the creation of Public Roadmap items for upcoming new Purview features, on behalf of the Product Managers, ensuring they published in accordance with Change Communication guidelines.Worked with Product Managers on drafting the communications about upcoming Purview features for the Purview customers.Managed the publishing of communication for upcoming new Purview features, on behalf of the Product Managers, ensuring they published in accordance with Change Communication guidelines.Facilitated meetings with Product Managers to review and update the timelines of their change communications.Conducted onboarding sessions for new Product Managers to teach them the Purview change communications process.Monitored the Purview Roadmap to ensure items were kept updated on where they were in the feature rollout lifecycle.Maintained and updated the Purview Change Communication tracker, that acted as the source of truth for Product Managers and Product Marketing Managers. Updated and documented the Purview Change Communication process to ensure efficiency.

Education

• North Seattle College

  Journalism

• Seattle University

  Theatre/Theater

Skills

• Support Management
• Team Leadership
• Security Clearance
• Training
• New Business Development
• Leadership
• People Development
• Management
• Team Building
• Customer Service
• Problem Solving
• Business Intelligence
• Needs Assessment
• Diplomacy
• Quality Management
• Communication
• Conflict Resolution
• Microsoft Office
• Strategic Planning
• Account Management
• Project Engineering
• Change Management
• Customer Outreach
• Social Media
• Public Speaking
• Customer Service Management
• Analytics
• Vendor Management
• Troubleshooting
• Process Improvement
• Cross-Functional Team Leadership
• Incident Management
• Conflict Management
• Event Planning
• Mentoring
• Social Networking
• Influence Others
• Customer Engagement
• Incident Handling
• Escalations Management