Jeffrey Walker

About Jeffrey Walker

At Amazon, my leadership in Enterprise Operations is defined by a relentless pursuit of operational excellence plus a superior customer experience coupled with business and strategic partnership growth. I lead a team that support some of Amazons largest Enterprise business.At Flexport, my team was pivotal in scaling the SMB business, focusing on delivering stellar client relationship management and fostering strategic partnerships. As Director, Program Management, my role revolved around empowering teams to ensure a best-in-class customer experience, building innovative app features, while driving both operational efficiency and profitability.With a laser focus on business metrics, I\'ve been instrumental in transforming underperforming segments into thriving components of the company. My journey has been about more than just numbers; it\'s about crafting impactful strategies that resonate with clients and support the growth of our organization, all while maintaining a commitment to innovation and excellence in service.I drive initiatives that harness the power of AI to refine business metrics and reduce disruptions. My passion lies in building the infrastructure that supports complex and cross functional revenue and customer growth.

Experience

1. Senior Enterprise Customer Success & Operations Leader

   Amazon

   Dec 2024 — Present · Atlanta, GA, US

   I lead high-performing teams responsible for delivering best-in-class operational execution and customer experience for Amazon Freight’s enterprise customers. My focus is on scaling processes, driving operational efficiency, and building the infrastructure needed to support complex logistics and customer support at scale, while growing the business. I partner cross-functionally with sales, account management, and technology teams to enhance service reliability, optimize freight planning, and improve supply chain performance. With a data-driven approach, my role defines and implement strategies that reduce disruptions, improve key metrics, and elevate the end-to-end Enterprise customer experience. I\'m passionate about leading through ambiguity, working within fast-paced environments, and developing scalable solutions that drive growth and efficiency.

Education

• The American University in Cairo

  Study Abroad Program

  2009 — 2009

• Niagara University

  Bachelor of Arts - BA, Political Science and Government

  2007 — 2011

Skills

• Microsoft Word
• Microsoft Excel
• Powerpoint
• Leadership
• Management
• Time Management
• Microsoft Office
• Sales
• Transportation
• Merchandising
• Social Networking
• Project Bidding
• Customer Service
• Negotiation
• Research
• Strategic Planning
• Logistics Management
• Project Management
• Team Development
• Account Management
• Training
• Logistics
• Customer Satisfaction
• Retail
• Customer Relations
• Social Media
• Operations Management
• Inventory Management
• Public Speaking
• Customer Relationship Management (Crm)
• Teamwork
• Freight Brokerage