Jeffrey Waid
Director of Strategic Deployment @AmeriPro Health
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WORK HISTORY
Director of Strategic Deployment @AmeriPro Health
Atlanta, GA, US
I lead strategic operations for AmeriPro Health’s multi-state Communications Centers and workforce scheduling teams, supporting EMS services across 10 states. My role focuses on optimizing systems, integrating advanced dispatch technologies, and driving workforce efficiency to support the company\'s rapid growth.Key responsibilities include developing staffing models, managing workload forecasting, and deploying AI-enhanced dispatch platforms to streamline operations, improve triage, and reduce response times. With over 30 years in EMS and public safety communications, I specialize in operational transformation, team development, and cultural change. My certifications include CCM (Fitch & Assoc.), APCO EMD Instructor, Lean Six Sigma for Healthcare (University of Alabama), and AI Prompt Engineering (Kennesaw State University).Currently, I’m focused on applying AI to modernize EMS—through automation, predictive analytics, and smarter deployment models that enhance performance and resilience across the system.
EDUCATION
APCO
EMD Manager
National Academy of Emergency Dispatch (NAED)
Communication Center Manager
North Metro Technical Institute
WAN, Networking Specialist
The University of Alabama
Lean Six Sigma for Healthcare
NAED / Fitch & Associates
Certification, Communication Center Manager
APCO
EMD, Emergency Communications
NAED
Certification, Emergency Medical Dispatcher
Microsoft
Microsoft Project Orange Belt Certified, Project Management
NAED
EMD-Q, Quality Assurance
Kennesaw State University
Core
Southern Polytechnic State University
Civil Engineering
SKILLS
ABOUT JEFFREY WAID
With over 30 years of experience leading high-volume 911 EMS Communications Centers across large markets, I specialize in transforming operations through servant leadership, data-driven decision-making, and emerging technologies—including AI.I’ve built and led high-performing teams in some of the most complex EMS environments in the country, driving culture change, operational efficiency, and cost savings at scale. My focus has shifted from simply running systems well to reimagining how systems can work smarter—leveraging automation, predictive analytics, and modern technology platforms to better serve both responders and the communities they protect.I hold certifications in AI Prompt Engineering (Kennesaw State), Lean Six Sigma for Healthcare (UAB), and Communication Center Management (Fitch & Assoc.), giving me a unique blend of frontline public safety experience and forward-looking capability in innovation and systems optimization.Core Strengths: Strategic Leadership in EMS CommunicationsAI & Technology Integration for Public SafetyCulture Transformation & Workforce OptimizationOperational Efficiency & Cost ContainmentExecutive-Level Communication & Change ManagementI’m actively exploring ways to bring AI and automation into the public safety space—whether through internal innovation, cross-agency collaboration, or consulting engagements that help EMS, Fire, and 911 agencies modernize without losing their human-centered focus.Let’s connect if you’re working at the intersection of public safety, leadership, and innovation—or want to.
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