Jeff Toole

Data Science Leader | Pushing the Boundaries of AI

Role
Manager - Data Science R & d - Capability Development at Highmark Health
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jeff Toole

Data Science Leader and AI Strategist with over 15 years of experience driving digital transformation in the Healthcare and Industrial sectors. Expert in operationalizing Generative AI, delivering a validated 5:1 ROI on enterprise initiatives. Proven track record of scaling high-performance teams, bridging the gap between complex technical architectures and C-Suite business goals.

Experience

  1. Manager - Data Science R & d - Capability Development

    Highmark Health

    Apr 2021 — Present · Pittsburgh, PA, US

    Strategic Impact: Generative AI & Innovation GenAI Portfolio Management: Directed the strategy and execution of 10 Generative AI Proof-of-Concept (POC)projects in 2024. Oversaw cross-functional teams to validate feasibility, resulting in validated pathways foroperational cost reduction and improved service quality. ROI & Value Creation: Spearheaded enterprise-wide AI initiatives that delivered a 5:1 ROI, collaborating withplatform and readiness teams to integrate AI into core operational workflows. Center of Excellence: Key contributor on supporting and scaling the AI Center of Excellence. Successfullynavigated the 2023 strategic pivot, moving the team from research to capability-building, fostering a \"fail fast\"environment that identified high-value use cases in imaging and clinical operations.Team Leadership & Talent Operations Talent Acquisition & Retention: Managed a high-performing team of 11 Data Scientists. Maintained 100%retention rate of top performers during the 2024 restructuring period by implementing targeted mentorship andskills-gap analysis. Mentorship & Growth: Exceeded enterprise mentorship targets by coaching 5+ colleagues outside directreporting lines on GenAI applications. Cultural Leadership: Recognized for \"Purposeful Execution\" and maintaining high team morale during periods ofintense pressure and shifting corporate priorities. Conducted skills gap analyses to realign team capabilities withemerging business needs.

Education

  • St. Bonaventure University

    Bachelor of Science (B.S.), Computer Science; Minor: Theology

    2002 — 2006

Skills

  • Business Intelligence
  • IT Strategy
  • E-Commerce
  • Hybris
  • Crystal Reports
  • Databases
  • Relationship Management
  • Jira
  • Strategic Analytics
  • Agile Methodologies
  • Business Process
  • Teradata
  • IT Solutions
  • Problem Resolution
  • Analysis
  • Systems Analysis
  • Lunch
  • Google Api
  • Ssis
  • R
  • Database Administration
  • Software Project Management
  • Crm
  • Big Data
  • Cloud Applications
  • Oracle
  • Data Mining
  • Product Road Mapping
  • Ssrs
  • Report Formulation
  • Software Installation
  • Sdlc
  • Saas
  • Tortoise Svn
  • Strategic Data Analysis
  • Visual Studio
  • IT Operations Management
  • C++
  • Business Analysis
  • Sql

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Jeff Toole — Manager - Data Science R & d - Capability Development at Highmark Health in Pittsburgh, PA, US | Unifers