Jeffrey Staw
Chief Information and Innovation Officer @Firefighters First Credit Union
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WORK HISTORY
Chief Information and Innovation Officer @Firefighters First Credit Union
US
Firefighters First Credit Union serves Firefighters across the country with relevant financial services for some of our nation\'s heroes. It\'s an honor to provide Legendary Service to such an important membership. Executive leader in technology and innovation serving firefighters across the nation. Driving the use of AI across the credit union platform to enhance experience and increase efficiency. Transforming the organization into a data-driven decision making enterprise. Creating world class digital banking capabilities focused on high-tech & high-touch personalized value.
EDUCATION
Tufts University
Bachelor of Science - BS, Human Factors Engineering & Engineering Psychology --- What’s that you say?
Filene Research Institute i3 Program
Wave 17 Graduate, Innovation
Questrom School of Business, Boston University
MSIS, Management Information Systems
Harvard Business School Online
Certificate in Leading Change and Organizational Renewal
Questrom School of Business, Boston University
MBA, Business Strategy
SKILLS
ABOUT JEFFREY STAW
After a successful tenure as Chief Innovation Officer & Strategic Technology Lead for Open Technology Solutions, one of the US\'s most prominent credit union service organizations (CUSO) and a short stint in consulting, I lead technology and innovation for Firefighters First Credit Union. I leverage deep industry expertise to support the business of creating great financial experiences for firefighters and their families. I harness the power of technology to drive the delivery of seamless and frictionless omnichannel experiences for financial services employees and customers. My leadership has proven integral to developing highly innovative financial products and services, fueling revenue and profit growth, and creating unparalleled enterprise value.Some of my pivotal responsibilities have included elevating digital banking experiences (Alkami), fortifying core banking systems (Fiserv DNA), driving customer engagement through CRM and data warehousing and loan origination systems (LOS). My expertise also extends to transformative initiatives such as Zelle P2P, bill pay, merchant processing, and cutting-edge marketing automation. Multimillion-Dollar Revenue & Profit Growth Enterprise Digital Transformation that Radically Changed Digital Service Delivery to 1M+ Members Online Banking Migrations that Set the Industry Standard for Movement of Large Member Counts Major Cost Savings, Workflow Efficiencies & Headcount Reductions Achieved through Automation Rapid Deployment of Money Movement, Account Opening, Self-Service, CRM & Technology Cost Reduction Value Streams Design & Rollout of an Omnichannel Technology Platform for Member Services First-Mover Advantage in Adoption of Online Payment Solutions Technological Advances in Identity Verification, Fraud Detection & Funnel Optimization C-Suite Leadership & Board Relations Business Transformation Technology Innovation Strategic Planning & Execution Organizational Leadership Operational Excellence Member ExperienceEager to share my expertise in leading global organizations to achieve strategic results, you can contact me at j••••••••@gmail.com.
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