Jeffrey Rochon
Customer Engagement Lead @Journal Technologies
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WORK HISTORY
Customer Engagement Lead @Journal Technologies
Work with internal stakeholders to develop the initial processes and procedures for this new team- Define the team OKRs & KPIs to measure and track performance- Interview, hire, and onboard new Customer Engagement Specialists (CES)- Supervise CESs, including mentoring and regular coaching sessions- Provide resources to ensure the team has the tools to succeed in their roles, including training, processes, procedures, software, etc- Work alongside other departments - including sales, professional services, finance, product, cloud operations, and support - acting as a client advocate to ensure an exceptional customer experience- Advocate for the customer within the company, ensuring their needs are understood and addressed- Identify areas of improvement to enable customer success while offering new ideas and fresh approaches to solving problems.
EDUCATION
Western State College of Law
Doctor of Law (J.D.), American/U.S. Law/Legal Studies/Jurisprudence
Point Loma Nazarene University
Bachelor’s Degree, Managerial and Organizational Communications / Public Relations
University of Colorado Denver
Master’s Degree, Public Administration: Environmental Policy, Management, and Law
SKILLS
ABOUT JEFFREY ROCHON
With over eight years of experience in SaaS and legal technology, I specialize in…
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