Jeffrey Mogalana

Director of Operations @Pulse Digital

Jakarta, ID

As Director of Operations at Pulse Digital, I oversee end-to-end operational strategy to ensure seamless execution of influencer marketing campaigns, internal efficiency, and sustainable business growth. I work closely with leadership, clients, and cross-functional teams to translate vision into scalable, high-impact operations.Key Responsibilities: • Lead and optimize daily operations across influencer marketing campaigns, client servicing, and internal teams • Design, implement, and refine SOPs to improve workflow efficiency, quality control, and delivery timelines • Oversee campaign execution from briefing, KOL onboarding, content coordination, to post-campaign reporting • Manage internal team performance, capacity planning, and cross-department collaboration • Ensure alignment between operations, business development, finance, and creative teams • Monitor campaign KPIs, operational metrics, and dashboards to drive data-informed decisions • Manage vendor, KOL, and partner processes including onboarding, contracts, and deliverables • Support leadership in strategic planning, scaling operations, and improving client satisfaction • Ensure operational compliance, documentation, and process consistency across all projectsCore Focus Areas:Operations Strategy · Influencer Marketing Operations · SOP & Process Optimization · Team Management · Campaign Execution · KPI & Performance Tracking · Cross-Functional Leadership · Agency Scaling

BinaNusantara University. Faculty of Computer

S. Kom