Jeffrey Ellis
Enterprise SaaS Account Manager | Healthcare Tech | Client Growth, Retention & Expansion | Strategic Partnerships
- Role
- Account Manager at Datacare
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
About Jeffrey Ellis
Enterprise SaaS Account Manager responsible for retention, expansion, and long-term…
Experience
Account Manager
Mar 2023 — Present · San Jose, CA, US
As an Account Manager, I foster strong relationships with enterprise clients ensuring satisfaction through regular check-ins, product demos, and tailored solutions. I manage client requests, upsell new features, and collaborate with internal teams to optimize workflows, which drives engagement and maintains high client retention- Manage a portfolio of 35+ high-value clients, achieving a 99% customer retention rate through implementing personalized engagement strategies- Focus on increasing total company account volume, achieving growth of 20%- Build and nurture relationships with new and existing clients, driving satisfaction and retention- Collaborate cross-functionally to improve service delivery
Education
University of Wisconsin-La Crosse
Bachelor's degree
Des Moines University
Master's degree
Skills
- Teamwork
- Communication
- Business Relationship Building
- Microsoft Excel
- Powerpoint
- Critical Thinking
- Retail
- Marketing
- Strategic Planning
- Time Management
- Microsoft Office
- Sales
- Marketing Strategy
- Customer Service
- Retirement Planning
- Adaptability
- Equity Indexed Annuities
- Microsoft Word
- Leadership
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