Jeffrey Marko
IT Support Engineer
- Role
- Support Engineer at Endava
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jeffrey Marko
INFORMATION TECHNOLOGY (IT) SUPPORT TEAM LEADTechnical Support | Business Relationship | IT AnalystService-oriented IT Support Professional with strong interpersonal, technical and managerial skills. Recognized for completing projects while maintaining high quality support of everyday service desk functions in a demanding, fast paced environment. ITIL v4 2019 certified. Currently finishing Network+ and pursing Security+ certifications.
Experience
Support Engineer
Aug 2022 — Present · Cleveland, OH, US
Provide dedicated onsite support to a client. Promote and help grow relationships with client staff. Deploy computers across the America’s region using SCCM and Microsoft Intune Endpoint manager. Keep accurate asset management records. Help manage user access by ensuring users are in the correct AD groups. Mitigate vulnerabilities by ensuring all laptops deployed have the proper updates. Replace UPS and networking equipment working with off site network engineers.
Education
Bowling Green State University (BGSU)
Bachelor's Degree, Business Administration; Management Information Systems
Skills
- Ios
- Konica Minolta Printers
- Ringtail
- Remote Troubleshooting
- Troubleshooting
- Computer Software Training
- Printer Drivers
- Litigation Support Software
- Active Directory
- Microsoft Deployment Toolkit
- Windows Server
- Laptops
- Adobe Acrobat
- Active Sync
- Teamviewer
- Sccm
- Windows 7
- Autonomy Imanage
- Printers
- Android
- Management
- Help Desk Support
- Frontrange Heat
- Hardware Diagnostics
- Enterprise Software
- Customer Service
- Powerpoint
- Microsoft Excel
- Software Documentation
- Microsoft Word
- Virus Removal
- Microsoft Office
- Remote User Support
- Technical Support
- Summation Iblaze
- System Deployment
- Vmware
- Microsoft Dns
- Microsoft Outlook
- Leadership
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