Jeffrey Killion
Director - Infrastructure and Operations @AAA Life Insurance Company
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WORK HISTORY
Director - Infrastructure and Operations @AAA Life Insurance Company
Lead the development and execution of enterprise IT strategies across data centers, networking, cloud services, telecommunications, and service desk operations, ensuring alignment with business goals and cost efficiency. Key accomplishments include implementing AWS cloud infrastructure for optimized analytics, achieving 99.93% application uptime, directing critical upgrades in Active Directory, SQL, and WAN for resilience, transitioning to a fully remote workforce during COVID-19, and integrating security strategies to ensure PCI, CSS, and NIST compliance while mentoring high-performing teams to drive continuous improvement and operational excellence.
EDUCATION
Wayne State University
Master of Business Administration - MBA, Finance and Accounting
Michigan State University
Bachelor of Science - BS, Electrical Engineering
SKILLS
ABOUT JEFFREY KILLION
Dynamic IT Director with over 20 years of progressive experience in IT infrastructure, operations, enterprise architecture, business systems, data infrastructure and cybersecurity. A results-oriented leader with a proven track record of building high-performing, engaged teams that deliver measurable results while aligning with business objectives. Adept at managing large-scale budgets with a focus on cost optimization and operational efficiency, as well as enhancing enterprise technology landscapes through scalable, secure, and innovative solutions. Experienced in leading IT operations across data centers, network engineering, cloud services, and cybersecurity, with a deep understanding of ITIL best practices, regulatory compliance, and risk mitigation. Skilled at managing outsourced operations, fostering vendor relationships, and driving service delivery improvements to create tangible business value.Core Competencies:Service Operations, Support & Process OptimizationBusiness Continuity Planning, Disaster Recovery, Testing & ValidationVendor & Supplier ManagementEnterprise Architecture, IT Service Strategy & DesignCybersecurity, Governance & ComplianceData Center Operations and Cloud ServicesProject Management & Delivery
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