Jeff Kay

About Jeff Kay

I help families honor, preserve, and share the stories that shape who they are. Through compassionate listening, thoughtful guidance, and a deep respect for personal history, I support seniors and their loved ones as they navigate life’s transitions — from downsizing and caregiving to organizing generations of family memories.My work centers on capturing the heart of a family: its stories, its connections, and the small moments that matter most. Whether I’m documenting a life story, organizing decades of photographs, or helping a family safeguard their memories for future generations, my goal is always the same: to create clarity, comfort, and meaningful continuity.I collaborate closely with senior‑care professionals, caregivers, move‑management teams, and community partners to ensure families feel supported not just practically, but emotionally. Every project is handled with empathy, patience, and a commitment to helping people feel seen, heard, and remembered.At the end of the day, preserving memories isn’t about the past — it’s about strengthening the bonds that carry us into the future.

Experience

1. Founder

   My Digital Memories

   Sep 2020 — Present · Charles Town, WV, US

   I help families honor, preserve, and share the stories that shape who they are. Through compassionate listening, thoughtful guidance, and a deep respect for personal history, I support seniors and their loved ones as they navigate life’s transitions — from downsizing and caregiving to organizing generations of family memories.My work centers on capturing the heart of a family: its stories, its connections, and the small moments that matter most. Whether I’m documenting a life story, organizing decades of photographs, or helping a family safeguard their memories for future generations, my goal is always the same: to create clarity, comfort, and meaningful continuity.I collaborate closely with senior‑care professionals, caregivers, move‑management teams, and community partners to ensure families feel supported not just practically, but emotionally. Every project is handled with empathy, patience, and a commitment to helping people feel seen, heard, and remembered.At the end of the day, preserving memories isn’t about the past — it’s about strengthening the bonds that carry us into the future.

Education

• The George Washington University

  Certificate, Project Management

• The Johns Hopkins University

  Master of Science (MS), Information Technology Management and Telecommunications

  1992 — 1996

• University of Hartford

  Bachelor of Science, BSBA, Economics and Finance, Minor in Computer Science and Mathematics

  1984 — 1988

Skills

• Visio
• Voip
• Call Centers
• Ip
• Strategy
• Program Management
• Wireless Technologies
• Crm
• Employee Training
• Cross-Functional Team Leadership
• Order Management
• Telecommunications
• Analysis
• Internet Protocol (Ip)
• Mpls Implementations
• Business-to-Business (B2b)
• Invoice Verification
• Voice Over Ip (Voip)
• Operations Management
• Vpn Implementations
• Wireless
• Customer Relationship Management (Crm)
• Contract Management
• Training
• Service Delivery
• Customer Service
• Business Analysis
• Risk Management
• Sales Management
• At Multitasking
• Nutrition
• Mpls
• Management
• Team Building
• Vendor Management
• Managed Services
• Information Mapping
• Multiprotocol Label Switching (Mpls)
• Call Center
• Adobe Acrobat