Jeff Wright
- Role
- Leader, Customer Success at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jeff Wright
Strategic and results-oriented Customer Success Leader with 10+ years of experience…
Experience
Leader, Customer Success
Jul 2020 — Present
Lead a team of eight Customer Success Managers responsible for driving adoption of Cisco\'s Cloud Collaboration portfolio including the Webex Suite. My team is responsible for over $114M in annual recurring revenue and supports Cisco\'s largest customers in the Global Enterprise Segment. Recent efforts include expanding CSM workloads to additional collaboration products, lowering the CSM to customer ratio, and coaching CSMs to mitigate competitive risks. Foster a company-wide culture of customer success by building relationships and partnering with key stakeholders in sales and engineering.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Proposal Writing
- Proposal Management
- Pharmacovigilance
- Leadership
- Clinical Research
- Clinical Trials
- Time Management
- Ich-Gcp
- CRO
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