Jeffrey Craig
Reimagining the future of work.
- Role
- Principal at Novel Cx
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jeffrey Craig
A proven and successful manager with experience leading a 45M Medicare & Retirement customer service call center operation as a vendor for one of the Nation’s Top 5 health insurance companies.• 10 years’ leadership in healthcare operations • Success leading teams of 1,800+ • Profit & Loss to $45M+ • Account & client management • Experience ramping high performing Medicare & Medicaid seasonal business• Licensed in FL for Life, Health and Annuities with a strong focus on Medicare.Specialties: Call Center Start-up and Management • IEX/Call Center Staffing & Forecasting • Service & Operations Management • Organizational Development & Transformation Leadership • Direct Sales Leadership • Consultative Sales • Project Management • Process & Performance Improvement • Health/Life Insurance • Medicare • Medicaid • Pharmacy Benefit Management • Negotiations •Root Cause Analysis
Experience
Principal
Dec 2019 — Present · Orlando, FL, US
Re-imagined virtual consumer contact center focused on helping businesses elevate customer experience (CX) while solving today\'s onshore cost challenges and staffing solutions in new and innovative ways.Specializing in high performance contingent, on demand, pay-for-use outsourced contact center staffing & operations with expedited ramp timelines and low to no contract options.We\'ve built our contact center platform from scratch in order to offer our agents and customers a next generation connected ecosystem that drives quality, improved outcomes and a dynamic UBER like experience that gives those on our platform unprecedented scalability and business continuity.
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