Jeff Guthrie

Agile Delivery Lead @Care Connect - Community Care Provider

Melbourne, AU

Led the Dynamics 365 CE upgrade, supporting cross-functional teams by defining requirements, mapping processes, leading user testing and acting as SME on platform capabilities. Led product discovery with Morningside AI (vendor) to build a roadmap of opportunities that reduce administrative burden through AI-driven solutions.Key Achievements- Implemented new ways of working improvements, which led to a 30% improvement in team efficiency in the first 3 months- Led the data migration component including data mapping, transformations and data cleansing- Led the design and delivery of the Assessment feature, embedding user feedback and testing throughout to ensure it was intuitive and effective for staff- Developed the product roadmap for AI automation opportunities and initiatives aligned to organisational strategy- Built AI prototypes to solve business pain points such as scoring feedback emails, intelligent routing for email gatekeeping and voice agent for care worker post visit feedback

Brainmates

Essentials of Product Management

Huddle

Human Centred Design Course

Western Washington University

Business Administration, Management Information Systems

Pierce Community College

Associate of Arts and Sciences (A.A.S.)