Jeffrey Green
Driving Enterprise Digital Transformation
- Role
- Services Account Manager at Dell Technologies
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jeffrey Green
Technologist leveraging 20+ years of support, networking, and project management experience to drive digital transformation, resolve infrastructure support issues, and implement technology solutions.
Experience
Services Account Manager
Sep 2014 — Present · Philadelphia, PA, US
Function as Trusted Advisor and single point-of-contact for account management and service activities for Dell commercial and enterprise customers. Successfully build relationships with key customer decision-makers (CIO/CTO and their direct reports as well as key staff members) in order to manage the end-to-end lifecycle of complex datacenter technology, maximize Dell’s footprint, and drive customer digital transformation projects.• Leverage big data analysis to provide customer reports detailing overall account status, including ongoing service activities, recommendations for risk mitigation, updates on incident solution and progress of system upgrades and enhancements, and ensuring accuracy of service maintenance contracts billing.• Paint the vision of how Dell hardware and service tools can be the critical partner to drive them towards their long-term business goals. Develop and deploy projects designed to educate customers on Dell tools, service delivery, incident response capabilities and infrastructure reporting. Collaborate cross-functionally with Dell internal teams to support sales opportunities, accomplish customer onboarding, deliver compelling account plans, and ensure customer’s systems and infrastructure are resilient against disruptions.• Internal duties as Subject Matter Expert (SME) on Dell TechDirect, Dell SupportAssist, and customer infrastructure maintenance plans including contributing to knowledgebase, Level 2 & 3 customer support and creating project plans for Dell tool deployment.
Education
Villanova University
Certificate
2004 — 2004
Community College of Philadelphia
General Studies
PMA.bg - Project Management Academy
Project Management Professional Curriculum
2020 — 2020
Coursera
Google Project Management Professional Certificate
2022
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