Jeffrey Baldwin

About Jeffrey Baldwin

Dedicated, customer service focused and approachable leader with exceptional interpersonal skills and a strong work ethic that is skilled in mentoring employees to enhance their skills and foster career advancement. 25 years of diverse information technology experience to include; • 24 years project management with LAN/WAN, server, telecommunications infrastructure, data center migration, help desk/call center, systems and software implementation projects• 30 years I.T. operations supervisory/management• 7 years LAN/WAN, server, desktop computer hardware, software and peripheral configuration, installation, and support• 4 years systems analysis, design, programming, and technical training experience. • Proficient at providing management and oversight on the delivery of business solutions in complex, geographically dispersed matrix organizations. • Proven expertise in effectively managing projects through the use of tools and templates for resource planning, risk/issue management, financial management, implementation, planning, and scope management.• Skilled at working in and leading cross functional, geographically dispersed project teams, employing standard project management discipline and processes in delivering the right technology solution to the internal business partner on time and within budget. • Multi-faceted manager exhibiting a combination of general business acumen, industry intelligence and broad technical knowledge, coupled with the ability to plan, coordinate and execute as core competencies. • Possess superior organizational skills and the ability to coordinate across multiple support partners. • Strong leadership, facilitation, time-management, listening, presentation, problem solving, customer service, oral and written communication, and employee development skills.• Experienced at building strong team environments and fostering open communications.

Experience

1. Sr Manager - End User Support

   Sargento

   Jan 2013 — Present · Plymouth, WI, US

   Direct and coordinate development, implementation and management of information systems to support the goals and objectives of the Corporation. Specific responsibility for the overall guidance of End User Support and the IT Support Center, Training, Mobility, Leasing and Maintenance.• In a leadership role, manage the support to end users in the selection, procurement, usage and maintenance of software programs and hardware. Lead the efforts of the IT Support Center to ensure maintenance and upgrades are done timely for all users. Responsible for the development and implementation of user based policies.• In a leadership role, manage the training function for users. This includes the on boarding of new employees as well as staying current with the development and enhancement of relevant training on software tools such as Microsoft Office, Documentum, WebEx, etc.• In a leadership role, develop the strategy and direct the development, implementation and operation of the mobility and desktop platforms. Oversee the selection of equipment options that best meet the changing needs of the user community. Responsible for the selection of vendors and negotiating pricing. • In a leadership role, develop the strategy and direct the development, implementation and on going maintenance of leasing programs and maintenance contracts. Responsible for directing the timely origination and renewal of leases as well as overseeing the timely return of equipment to optimize lease costs. Directly responsible for selecting and negotiating with lease providers to obtain the best pricing for Sargento. Responsibilities include implementing and managing contracts for all printing and maintenance of printing devices.

Education

• National American University

  Bachelor of Science (B.S.), Management Information Systems, General

  1992 — 1998

• National American University

  Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General

  1987 — 1991

• Lakeland University

  Master of Business Administration - MBA, Business Administration, Management and Operations

  2017 — 2022

Skills

• Standards Development
• Sharepoint
• Ethernet & Tcp/Ip
• Patch Management
• Microsoft Sql Server
• Performance/Metric Management
• Wbs/Project Plan Development
• Lan/Wan/Telecommunications
• Requirements Definition
• Hire/Fire Responsibilities
• Business Analysis
• Microsoft Sharepoint
• Facilitation/Presentation
• Issue/Conflict Resolution
• Ip Telephony/Voip
• Microsoft Live Meeting
• Security/Anti-Virus
• Cabling Infrastructure
• Microsoft Office (Word/Excel)
• Employee Development
• Strategic Planning
• Security
• Business Continuity Planning
• Budget Development/Management
• Microsoft Visio
• Negotiating/Purchasing
• Groupwise
• Rfb/Rfp Development
• Matrix Leadership
• Rhel Linux
• Lotus 123
• IT Infrastructure & Support
• Oracle/Db2
• Vendor/Contract Management
• F5 Big
• Microsoft Project
• Visio
• Sla Development/Management
• Microsoft Powerpoint
• Asset Management