Jeffrey Munoz
Customer Advocate
- Role
- Customer Advocate at Baylor Scott & White Health
- Location
- Temple, TX, US
- LinkedIn followers
- 500 followers
About Jeffrey Munoz
Results-driven and detail-oriented professional with over six years of experience in healthcare systems support, specializing as an Epic Cadence Analyst. Leveraging comprehensive expertise in provider template builds, clinical user troubleshooting, and workflow triaging, combined with a solid education in cybersecurity, I am eager to bring my analytical skills and dedication to improving healthcare IT systems to a dynamic team.
Experience
Customer Advocate
Feb 2025 — Present
Dedicated and empathetic Customer Advocate with experience in healthcare member services. Skilled in effectively communicating policies, procedures, and benefits to members and providers, ensuring seamless access to healthcare services. Adept at resolving member concerns, handling claims inquiries, and assisting with provider selection while maintaining high-quality service standards. Proficient in customer support, problem-solving, and multi-tasking in a fast-paced environment Strong phone etiquette and effective verbal/written communication skills Experienced in call handling, schedule adherence, and first-contact resolution Passionate about advocating for members and improving their healthcare experienceOpen to networking and new opportunities in customer service and healthcare support!#CustomerService #Healthcare #Advocacy #MemberSupport
Education
Des Moines Area Community College
Associate's degree, Liberal Arts
2013 — 2016
Iowa State University
Psychology
2015 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.