Jeffrey Abdool
Sr .Tax Operations Executive - effectively Leading the way forward in Operations, Technology, Sales, Implementation and Client Services ~ while leveraging Black Belt disciplines, Lean technique and Technology Automation
- Role
- Tax Operations - Service Executive at ADP
- Location
- Sanford, FL, US
- LinkedIn followers
- 500 followers
About Jeffrey Abdool
I am blessed to share that I have been employed by ADP for 40+ years and running. During my tenure, I have gained extensive experience in delivering cutting-edge workforce management solutions for a ADP (Fortune 100 leader) by defining strategic vision and crafting data-driven business plans to turnaround multiple Client services and Operations teams.Career Impressions: Drove a turnaround of Client Services at ADP in record time – with immediate improvement in client experience - by driving organizational change initiatives and building a robust governance framework for time and labor management (TLM). Spearheaded a cross-functional effort to design and deliver an innovative Payroll Base Journal (PBJ) compliance solution that protected a $45M in funds, Healthcare Time, and Attendance client base for ADP. Restructured and turned around ADP’s Hosted Product Support (HPS) team (including forming 3 new teams, creating new workflows and job descriptions, and realigning operations) to revitalize HPS’s reputation and transform client experience. Most Recent ACHIEVEMENTS Architected enterprise-wide Amendment Services transformation strategy - Led organizational restructuring of 276+ associates, implementing data-driven process improvements that reduced critical backlog from 25K to 5K cases while repositioning capacity for net-new Employment Tax services. Designed comprehensive Tax Notice Operations (586+Associates) turnaround - Orchestrated cross-functional technology integration (OCR automation) and organizational redesign that transformed client experience, reducing resolution times from 60 to 10 days while delivering 4-point NPS improvement and strengthening market differentiation. Please take the opportunity to see the book I & qid=15••••••76 & s=gateway & sr=8-1
Experience
Tax Operations - Service Executive
Sep 2023 — Present · Maitland, FL, US
Responsible for delivering Services and operational efficiency over complex Amendments and Late Originals. These return impacts a multitude of dimensions: employee/Employer records, agency filings, prior year adjustments, funds recovery, penalty avoidance and corrections that may curtail high profile audits for our Clients
Education
Centenary University
Bachelor of Science (BS) in Business Administration ★ Centenary University ★ Parsippany, NJ
Skills
- Kronos
- Hris
- Bpo
- Outsourcing
- Interviewing
- Talent Acquisition
- Onboarding
- Benefits Administration
- Salesforce.com
- Applicant Tracking Systems
- Cold Calling
- Talent Management
- Performance Management
- Training
- Human Capital
- Management
- HR Consulting
- Payroll
- Business Process Outsourcing (Bpo)
- Time & Attendance
- Human Resources Information Systems (Hris)
- Business Process Improvement
- Deferred Compensation
- Employee Engagement
- Workforce Management
- Interviews
- Human Resources
- Adp Payroll
- Recruiting
- Fmla
- Peoplesoft
- Personnel Management
- Leadership
- Workforce Planning
- Employee Relations
- Customer Relationship Management (Crm)
- Call Centers
- Employee Benefits
- Hro
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