Jeffrey Wallace
A results-oriented sales and management professional with an extensive history of hunting new business.
- Role
- Customer Success Manager at Kaltura
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jeffrey Wallace
I am a results-oriented sales and management professional with an extensive history of…
Experience
Customer Success Manager
Jun 2012 — Present
Client Engagement Management; develop deep insight of client\'s industry & business goals, technology roadmap and media strategy• Ensure customer satisfaction through proactive management of expectations and strong communication• Analyze client\'s current and future business model to identify and close up-sell and cross sell opportunities• Serve as the escalation point for technical support, professional services, billing and collection issues• Global management of real time response to product maintenance and upgrade alerts; ensure proper coordination and communication for successful outcome
Skills
- Advertising
- Sales
- Leadership
- Sales Presentations
- Saas
- New Business Development
- Digital Media
- Crm
- Account Management
- Sales Operations
- Management
- Strategy
- Strategic Planning
- Business Development
- Marketing Strategy
- Customer Relationship Management (Crm)
- Advertising Sales
- Salesforce.com
- Strategic Partnerships
- Online Advertising
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