Jeffrey Preston
Customer experience professional with experience in Engineering Support Manager - Services Manager - Customer Support Manager - Customer Success - SaaS Support
- Role
- Remote Support Supervisor - Iot and Mes at Rockwell Automation
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jeffrey Preston
Thank you for looking me up. When I\'m not helping my customers succeed, you will find me…
Experience
Remote Support Supervisor - Iot and Mes
May 2023 — Present
Manage a team of remote support engineers who deliver remote technical support services for Information Software products inclusive of Industrial Internet of Things (IIOT), Manufacturing Execution System (MES) and FactoryTalk Analytics Software products. Responsible for developing a customer obsessed and high-performance culture, achieving key performance indicators while driving effective technical issue resolution to issues impacting the use of our products. Responsible for daily logistics, scheduling, workload balancing, service level performance monitoring, technical enablement, mentorship and coaching. Collaborate with product development, customer success, sales, etc. to coordinate training, manage escalations and prepare support for new product releases.
Education
Lake Erie College
MBA
Cleveland State University
BSEET
Lakeland Community College
ASEET
Skills
- Troubleshooting
- Project Engineering
- Microsoft Office
- Sales
- Engineering Management
- Team Building
- Management
- Plc
- Root Cause Analysis
- Medical Devices
- Electronics
- Marketing
- Lean Manufacturing
- Training
- Testing
- Manufacturing
- Power Generation
- Microsoft Excel
- Continuous Improvement
- Program Management
- Engineering
- Strategic Planning
- Energy
- Software Development
- Project Management
- Enterprise Software
- Product Development
- Power Plants
- Process Control
- Cross-Functional Team Leadership
- Budgets
- Instrumentation
- Team Management
- Process Improvement
- Process Engineering
- Automation
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