Jeff Austin
Senior Executive Leader who excels at Integrating and Scaling New Technologies, Growing Businesses, Streamlining Operations, and Maximizing Productivity.
- Role
- EVP and President Shared Services at Uniti Group Inc.
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Jeff Austin
A highly accomplished Senior Executive Leader recognized as a transformational change agent who partners with senior leaders to align business strategies with long-term growth objectives. Skilled in building, mentoring, and managing diverse and top-performing talent. Proven ability to optimize growth opportunities, reduce expenses, integrate and scale new technologies, and drive execution excellence focused on reliability and the customer experience. Transformed disparate and legacy operating models from six dispersed regions covering nine states into a centralized divisional shared services organization that reduced expenses by $18M annually, grew network capacity by 50%, improved customer experience by 10 points, and increased employee satisfaction by 20 points. Sustained results over a three-year period. Integration Leader for an enterprise-wide Comcast One Network Program focused on aligning construction and engineering operations for all three divisions (5,500+ employees) through process optimization, tools, and resource “sameness.” One of only three Division Engineering Leaders in the company accountable for sustained operations and customer experience for the West Division. Head of Engineering for largest region in company, driving first-to-market Access Network, vCMTS/rPHY, and FTTP technologies expanding the broadband capacity and reliability delivered to customers. Managed $370M annual capital plan of record execution for video, CPE, network access and transport, critical infrastructure, headend, construction, and capacity teams. Created New Product Deployment team, developing and launching company’s first residential wireless CPE devices to over 8.5M subscribers and launched first commercial services offering to hotels, hospitals, universities, and government facilities for voice, video, and data services. Managed Operations and P&L, overseeing massive subscriber growth in the early days of ISP as firm’s second DOCSIS market. Executive Leadership • Strategic Business Planning & Execution • Company & Business Unit Startup Technical & Engineering Operations • KPI and Metrics Improvement Complex Budgets • P&L Management • Financial Acumen Program and Change Management • Business Partner Negotiations
Experience
EVP and President Shared Services
Aug 2025 — Present · Charleston, SC, US
Education
Texas Tech University
Bachelor of Science - BS, Industrial Engineering
1989 — 1993
The Citadel
Master of Business Administration - MBA
1999 — 2000
Skills
- Telecommunications
- Product Development
- Cisco Technologies
- Ethernet
- Lan-Wan
- System Deployment
- Project Planning
- Fiber Optics
- Call Centers
- Ip
- Network Engineering
- Network Design
- Cabling
- Mpls
- Program Management
- Iptv
- Wireless
- Unified Communications
- Tcp/Ip
- Optical Fiber
- Docsis
- Routers
- Routing
- Cable Television
- Cross-Functional Team Leadership
- Internet Services
- Broadband
- Vendor Management
- Switches
- Wireless Networking
- Wifi
- Mobile Devices
- Computer Network Operations
- Network Architecture
- Sip
- Product Management
- Rf
- Managed Services
- Integration
- Strategy
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