Jeffrey T. Bond

About Jeffrey T. Bond

Jeff brings over 25 years of Contact Center, Cloud Technologies, AI, and Collaborative Intelligence experience to the global market. He has worked with many companies to improve the customer experience and specializes in digital transformation and creating unique strategies in transforming contact centers and customer interactions that help to optimize agent utilization across multiple channels. Jeff has led relationships with industry leaders across multiple vertical markets including Healthcare, Insurance, Energy, Higher Education, Utilities, Banking and Financial Services. Jeff has helped numerous corporations in the following technologies: Conversational AI, Real-Time Analytics, Conversational Security, Digital Transformation, Process Automation, Virtual Agent, Workforce Optimization, Analytics and Artificial Intelligence (AI). Jeff is responsible for helping companies mitigate their customer experience challenges and boost agent optimization through conversational service automation technologies.

Experience

1. Strategic Account Director Travel & Leisure

   NiCE

   May 2023 — Present · Hoboken, NJ, US

   At NiCE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

Education

• Eastern Connecticut State University

  Bachelor of Arts (B.A.), Economics

Skills

• Unified Communications
• Acd
• Account Management
• Process Automation
• Pre-Sales
• Call Center
• Salesforce.com
• Managed Services
• Leadership
• Telephony
• Outsourcing
• Ip Pbx
• Sales Engineering
• Ivr
• Cloud Computing
• Call Centers
• Ip
• Software as a Service (Saas)
• Workforce Management
• Telecommunications
• Sip
• Unified Messaging
• Channel
• Sales
• Solution Selling
• Voice Over Ip (Voip)
• Session Initiation Protocol (Sip)
• Speech Analytics
• Professional Services
• Cti
• Lead Generation
• Vendor Management
• Sales Process
• Contact Centers
• Saas
• Voip
• Product Management
• Direct Sales
• Team Leadership
• Enterprise Software