Jeffrey Staples
SIU Field Investigator at Progressive Insurance
- Role
- Siu Field Investigator at Progressive Insurance
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jeffrey Staples
Experienced Claims Representative with a demonstrated history of working in the insurance…
Experience
Siu Field Investigator
Jan 2020 — Present · Austin, TX, US
Qualified Substitute Manager (completed formal program)- Perform managerial duties by overseeing team workload, operations, and performance- Determines the level of SIU intervention required on claims triaged for review. This includes determining whether a full SIU investigation is warranted, no investigation is warranted, or providing feedback to the file owner on how to resolve the suspect issues in the claim- Investigate claims with elements of suspect damage, injury, theft, fire, and identity fraud- Independently perform investigative fieldwork- Identify all material parties and conduct detailed statements to obtain relevant details and address inconsistencies- Coordinate, prepare, and facilitate Examinations Under Oath with Outside Legal Counsel- Utilizes appropriate investigative tools (i.e. databases, informational resources and public records) to verify information- Assigns and oversees investigative vendors that are necessary to investigative resolution including managing budgets and reports- Identifies and communicates relevant coverage issues during the course of the investigation- Independently analyzes data and facts to engineer action plans and provide investigative conclusions- Communicates and documents investigative conclusions material to claim resolution- Provide recommendations to file owners and their managers on claim resolution following investigative conclusion- Lead conferences with management and legal department regarding the merits of claims and potential resolution- Makes decisions to provide formal reports to law enforcement and regulatory authorities- Networks with industry personnel, law enforcement, legal counsel, and others to develop information for investigative analysis and leads- Acts as a subject matter resource providing fraud awareness, investigative consultation and mentorship to claim representatives.
Education
Academy at the Lakes
High School
2007 — 2011
University of North Florida
Bachelor’s Degree, Psychology, Criminal Justice
2011 — 2016
Skills
- Customer Service
- Customer Relations
- Event Management
- Events Coordination
- Customer Satisfaction
- Time Management
- Psychology
- Event Planning
- Insurance Adjusting
- Property & Casualty Insurance
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