Jeffrey P.
Senior Manager, Client Success @Adelman Travel, A Bcd Company
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WORK HISTORY
Senior Manager, Client Success @Adelman Travel, A Bcd Company
Milwaukee, WI, US
Program Management:• Continually evaluating and updating travel and expense policy• Managing traveler behavior and improving compliance• Improving adoption of the online booking solution• Communicating with travelers and key stakeholders on new travel program initiatives• Reporting information to management on KPIs• Evaluating expense reporting solutions & integration capabilities• Analyzing corporate travel payment solutions and offerings• Negotiating competitive contracts with suppliers• Educating employees on duty of care strategies and risk management initiatives• Working with travel agency team to oversee internal implementation of new products & services• Developing plans on unique travel program requirements• Meetings and Events coordination and supportProfitability:• Maintains profitability margins and meets company financial objectives• Presents cost savings opportunities• Implements cost savings opportunities• Pursues and maximizes any and all revenue opportunities• Negotiates, creates and monitors supplier and customer agreements for profitability• Works closely to ensure maximum utilization of preferred suppliersService:• Successfully implements new program enhancements• Creates program reviews; timely executes and monitors measurements• Creates and monitors service level agreements (SLA)• Recommends and implements internal and external process improvement plans• Analyze data in order to make travel policy recommendations
ABOUT JEFFREY P.
I am a dedicated Travel & Expense Manager offering 29 years of global travel and expense management expertise. Looking to continue my career in a role and with an organization that will benefit from my industry tenure and challenge me further, while allowing me to contribute to the continued growth and success of the organization. Currently responsible for collaborating with internal and external program stakeholders to establish short and long-term travel and expense program goals and objectives. Expert facilitator, ensuring that client travel program optimization standards exceed expectations. Proven as a readily accessible resource and a committed champion of clients travel ecosystem. Extensive experience implementing new business, process improvement plans and technologies as well as conducting continued education and providing customer consulting. Instrumental in maintaining positive relationships, identifying, and resolving problems and maximizing revenues. Well-traveled both domestically and internationally. Highly respected among industry peers with valuable contacts in key areas. Extensive knowledge of current industry trends and software technology, including Sabre, Concur, and Deem. From my prior success managing the travel programs of my clients in over 110 counties, you will find me to be an innovative leader who will quickly prove to be an asset. I believe in a hands-on approach to program management and customer service and that effective management of corporate travel accounts requires staying actively involved in the day-to-day operations, and thus offer myself as an invaluable resource to all travelers and principals.
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