Jeffrey Miller

About Jeffrey Miller

If you’re seeking a big picture thinker and hands-on Senior IT professional who thrives in dynamic environments and offers a depth and breadth of experience improving efficiencies and leading global teams, we should talk. With over 20 years of experience designing, developing, supporting, implementing, and managing enterprise service desk, field services, and data network services, I have: • Skill building scalable IT infrastructure and operations in diverse industries • Broad knowledge of ITIL, global IT service desk technologies & platforms, and support solutions & processes • A proven record of building new systems that yield better customer experiences I’ve cultivated and led high-performing teams to deliver mission-critical projects aligned with SLAs and stakeholder expectations. To achieve success, I embrace and evangelize a feedback culture by setting clear expectations via collaborative communication, goal setting, and performance management. A strong customer advocate, I’m committed to providing oversight and leadership, facilitating IT services, resolving Major Incidences through insightful, intuitive, and proactive Problem Management. Should my skills, experiences, and successes match your company’s needs, I’d love to connect. Let’s talk about how I can leverage my talent to dramatically improve and simply the support process and collaborate with product management and engineering to build new systems that yield a better customer/client experience.

Experience

1. Senior IT Director of Enterprise Support

   Amherst

   Jan 2024 — Present

Education

• WILLIAMSBURG UNIVERSITY

  Bachelor of Science