Jeffrey Mellen

Experience

1. Franchise Business Manager

   Five Guys Enterprises

   Jun 2021 — Present

   Overseeing 180 franchise locations across 19 U.S. states and 4 Canadian provinces.As a Franchise Business Manager, I serve as a strategic advisor and operational leader for 180 restaurants across a territory in the U.S. and Canada. I partner closely with franchise owners and operators to improve profitability, streamline operations, and ensure consistency with Five Guys’ brand standards.Key Responsibilities:• Provide consulting and guidance on operations, staffing, training, food safety, and guest experience to support franchisee success.• Analyze financial and operational metrics to identify performance gaps, reduce costs, and drive sales growth.• Conduct business reviews and store evaluations, delivering actionable insights and solutions to strengthen operations and customer satisfaction.• Build strong partnerships with franchise groups, serving as the primary liaison between operators and corporate leadership.• Support new store openings and market expansion, ensuring operational readiness and consistent execution.• Collaborate with cross-functional teams in Training, Marketing, Development, and Supply Chain to implement system-wide initiatives at scale.• Advise operators on workforce planning, talent development, and retention strategies to strengthen leadership pipelines.• Monitor compliance with brand standards, policies, and food safety protocols across all locations.• Deliver quarterly and annual business reviews with franchisees to align on strategy and long-term goals.• Managing a portfolio of 180 restaurants across 17 states and 4 provinces, I balance market needs while ensuring operational excellence and brand consistency across international borders.

Education

• Manchester Community College

  Culinary Arts and Business

  2019 — 2021