Jeffrey M. Garcia
Vice President, Operations @JAMS
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WORK HISTORY
Vice President, Operations @JAMS
Irvine, CA, US
EDUCATION
County College of Morris
Associate of Arts (AA), Social Services
Fresno Pacific University
Bachelor of Arts (B.A.), Organizational Leadership
Fresno Pacific University
Master of Arts (M.A.), Leadership and Organizational Studies
SKILLS
ABOUT JEFFREY M. GARCIA
Experienced operations executive with nearly 30 years of management experience and more than 26 years in the alternative dispute resolution (ADR) industry. As Vice President of Operations with JAMS, I lead multi-market operations, team & culture development, neutral recruitment, market expansion, and strategic initiatives that support sustainable growth and client excellence.My work focuses on building high-performing teams, strengthening regional practices, and scaling innovative service models. I partner closely with executive leadership, neutrals, and stakeholders to ensure operational alignment with business strategy and evolving market demand.I earned an M.A. in Leadership and Organizational Studies from Fresno Pacific University and completed the Mediation Certificate Program through the Center for Peacemaking & Conflict Studies (CPACS), with emphasis on advanced dispute resolution, restorative justice, and organizational conflict management.Driven by a people-centered, results-oriented leadership philosophy, I am committed to advancing operational excellence and developing the next generation of industry leaders.
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