Jeffrey Kwok
Principal Support Engineer @Cornerstone OnDemand
Signup · Get unlimited contacts
WORK HISTORY
Principal Support Engineer @Cornerstone OnDemand
Santa Monica, CA, US
Lead resolution of complex issues across Cornerstone’s HCM suite, specializing in Learning and Recruiting.• Manage 30–50 open client cases weekly, collaborate with Product and Engineering, and guide enterprise clients through platform challenges.• Own LMS domain partnership with Engineering in North America and drive product quality through defect triage, client advocacy, and internal enablement.• Mentor junior staff and contribute to documentation efforts, improving global support.
EDUCATION
Robert A. Millikan High School
High School Diploma
UCLA
Bachelor’s Degree, Psychology; Specialization in Computing
SKILLS
ABOUT JEFFREY KWOK
I\'m a Principal Product Support Engineer at Cornerstone OnDemand with over 7 years of experience supporting global enterprise clients across regulated industries, including healthcare, life sciences, federal, and manufacturing. I specialize in Learning and Recruiting (LMS & ATS) and provide advanced technical support across Cornerstone’s HCM suite, including Analytics, EPM, Compensation, LXP, SSO, APIs, FTP, and Edge integrations.I manage a high-volume caseload of open cases weekly, lead discovery and troubleshooting calls, and act as a liaison between Support, Product, and Engineering to resolve complex platform issues. I also lead Cornerstone’s LMS domain partnership for North America, triaging defects and driving product quality. Outside of casework, I mentor junior support staff, host weekly office hours, and contribute to documentation strategies that improve knowledge sharing across teams.I\'m passionate about transforming technical complexity into actionable client solutions and am currently looking to grow into a consultative role where I can combine product fluency, problem-solving, and client advocacy.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.