Jeffrey Jacocks
- Role
- Senior Cx Architect, Digital Banking & Customer Experience at Citizens Financial Group, Inc
- Location
- Andover, MA, US
- LinkedIn followers
- 500 followers
Experience
Senior Cx Architect, Digital Banking & Customer Experience
Apr 2017 — Present
Education
Florida State University
Bachelor of Arts - BA, English Literature
Florida State University
Master's degree, Mass Communication
2001 — 2003
Skills
- Workshop Facilitation
- Strategy
- Qualitative Market Research
- Leadership
- Customer Experience
- Product Innovation
- Brand Innovation
- Financial Services
- Vendor Management
- Cross-Functional Team Leadership
- Competitive Analysis
- Market Research
- Brand Development
- Segmentation
- Marketing Strategy
- Consumer Insights
- Innovation Management
- Business Intelligence
- Marketing
- Competitive Intelligence
- Strategic Planning
- Innovation
- Customer Insight
- Qualitative Research
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