Jeffrey Ituralde

WORK HISTORY

EDUCATION

SKILLS

ABOUT JEFFREY ITURALDE

As a highly motivated individual with a strong educational background in Information Technology, my objective is to obtain a challenging IT position where I can utilize my extensive skill set, learn new ones, and actively contribute to a company\'s overall profitability and success. My experience in the IT field has prepared me to excel in various roles and adapt to different working environments. My diverse range of skills includes Microsoft O365, ServiceNow, LAN, SharePoint, Customer support, Remote desktop protocol, Active Directory and Desktop support. Additionally, I possess exceptional customer service abilities, the capacity to work independently or remotely, and familiarity with ServiceNow and ConnectWise ticketing systems. My high attention to detail, ability to work in a fast-paced environment, and experience with Active Directory and Google Suites equip me to tackle a variety of IT challenges. My employment experiences includes several IT-related roles. At Sciex, I served as an Senior Technical Analyst. During my time there, I managed and completed tickets using Service Now, Cherwell, and Wrike ticketing tools, prepared documentation for internal training procedures, fixed software and computer related issues. I am also currently working as a IT Support Engineer at Klaren, helping and assisting our clients. Performing duties like break/fix, PC/laptop deployments, software/patch deployment, remote desktop to resolve end user issues. I am excited to leverage my IT experience, education, and extensive skill set to excel in a new IT role and contribute to a company\'s success.