Jeffrey Goldman

About Jeffrey Goldman

I thrive on the challenge of delighting my customers – no matter what – and love being immersed in progressive, technologically advanced settings. From my earliest job scooping ice-cream to my current role as a Support Analyst, the common threads are exceling in rapidly evolving landscapes and surprising myself and others with creative problem-solving. After successful stints in operations and communication, I realized I wanted to leverage my talent for customer support to pivot into high-tech customer relations. Departing from a steady and known trajectory, I made the shift and am fortunate to be following my passion and steadily growing. I am excited to continue in the tech industry as the voice of the company during customer interactions.My talents include: Engaging customers across a variety of platforms – live chat, phone, email, and social channels Servicing new and existing accounts while consistently receiving accolades and positive reviews Rapid onboarding and quickly developing expertise with new products and environments Reputation for de-escalating heated situations, with an emphasis on retaining customers and preserving relationships Developing SOPs for customer service departments and mentoring new team members to ensure consistent brand representation – and a fun workplace!AREAS OF EXPERTISECustomer ServiceActive ListeningInterdepartmental CommunicationMediation / De-EscalationCloud-Based ToolsDesigning and Implementing Policies & ProceduresMedia OutreachTeam LeadershipNew Hire Onboarding, Training, and Mentorship

Experience

1. Customer Support Analyst

   Workday

   Nov 2021 — Present · US

Education

• UC Santa Barbara

  Communication, Communication and Media Studies

• UC Santa Barbara

  Bachelor’s Degree, Communication

• Santa Clara University

  Master of Business Administration - MBA