Jeffrey D. Terrell
Materials Manager at General Motors
- Role
- Materials Manager at General Motors
- Location
- Farmington, MI, US
- LinkedIn followers
- 500 followers
About Jeffrey D. Terrell
Accomplished in Management with a 15 year record of success. Mid-level manager considered a creative solution specialist and critical thinker that’s committed to detail and job excellence. A leader that embraces change and is dedicated to the development of a dynamic and efficient team. Hard worker that is firm on completing all task. A team player with the ability to communicate and interact effectively with diverse ages and backgrounds. My career in Management has afforded me the opportunities to supervise departmental activities, establish schedules to meet the needs of clients and evaluate r representatives for quality measures insuring we are meeting and exceeding the standards defined by service level agreements. I’ve also produced and maintained weekly reports to Senior staff, developed incentive programs, completed payroll and coached direct reports when performance was not meeting established standards. I managed both the supervisors as well as oversaw training needs of the newly hired agents. During my leadership I’ve interviewed, hired and released agents and supervisors. I’ve been successful at motivating agents and supervisors to meet metrics guidelines established by Directors, Managers, and Operations. I’ve played a role in helping to streamline processes to make it more efficient while improving agent effectiveness.
Experience
Materials Manager
Dec 2021 — Present
Education
Baker College Business and Corporate Services
Non-Degree Program Concerntration in Management
1997 — 1999
Calvin Theological Seminary
Certificate of Completion
2005 — 2007
Baker College of Flint
Non Degree Program +3
1999 — 2001
Wayne County Community College
Associate Degree
1985 — 1986
Stafford University
Master of Business Administration (M.B.A.)
2001 — 2005
Edwin R. Denby Technical and Prep High School
High School
1977 — 1979
Skills
- Spreadsheets
- Change Management
- Marketing
- Peoplesoft
- Troubleshooting
- Administration
- Healthcare
- Compliance
- Customer Service
- Medicare
- Business Analysis
- Mentoring
- Call Center
- Telephone Skills
- Data Entry
- Hipaa
- Certified Lean
- Word
- Program Management
- Problem Solving
- Operations Management
- Public Speaking
- Employee Benefits
- Quality Assurance
- Outlook
- Microsoft Office
- Sales
- Access
- Policy
- Employee Engagement
- Coaching
- Data Analysis
- Product Development
- Analysis
- Health Insurance
- Software Documentation
- Benefits Administration
- Strategic Planning
- Microsoft Excel
- Insurance
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