Jeffrey Crum
Enterprise CSM | Premier Client Advocate and Grower of Ambitious Business Teams
- Role
- Enterprise Customer Success Manager at Talon.One
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Customer Success Manager
Mar 2024 — Present · New York, NY, US
Onboarding & Adoption- Coordinate Global Customer Onboarding with Multiple Internal & External Stakeholders- Model Training Sessions Based on Customer Personnel and Need- Maintain Customer Usage Levels and Strategize Plans for Adoption & Expansion of Talon.One Use CasesConsulting- Consult on Current Loyalty & Promotion Strategy - Provide Implementation Options Based on Platform Setup & Resources Available- Curate Program Growth Strategy with LOE Expectations & Projected ROIOther Activities- Collaborate with New Hires During their Company Onboarding- Champion Internal Business Process Change Based with Customer-Driven Recommendations2025 Metrics:Book of Business:$6 million+Net Retention: Metrics:Book of Business:$5 million+Net Retention: 153%
Education
University of Delaware
Bachelor of Science (B.S.), Marketing; Finance
2008 — 2012
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