Jeffrey Craig
Vice President, Product Manager - Merchant Services @JPMorganChase
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WORK HISTORY
Vice President, Product Manager - Merchant Services @JPMorganChase
Dallas-Fort Worth, TX, US
Led a cross-functional team through the entire product life cycle to launch new monetization capabilities on an AWS-based payments platform, onboarding small business clients and processing over $100M in payments volume• Drove the strategic product roadmap for the monetization engine, balancing near-term business outcomes with long-term product vision and technical debt resolution.• Established a Snowflake dashboard to monitor key performance indicators (KPIs) for the payments platform, measure results for completed business initiatives, and drive data-informed product decisions.• Guided and mentored a junior product manager to deliver on business priorities while also supporting their professional development• Fostered a culture of detailed product requirement documentation to improve cross-functional collaboration and streamline product delivery in a global organization• Executed the onboarding of a new payment method to the monetization engine and created a repeatable framework that has since been leveraged to accelerate the onboarding of future payment methods
EDUCATION
University of Michigan College of Engineering
BSE, Electrical Engineering
Texas McCombs School of Business
Master of Business Administration (M.B.A.)
SKILLS
ABOUT JEFFREY CRAIG
I\'m a curious and driven product leader who loves to get to the heart of a problem. Whether I\'m pausing a TV show to dive into a Wikipedia rabbit hole or digging into customer feedback, my natural curiosity and passion for problem-solving fuel my work. My unique blend of product management, engineering, and marketing experience gives me a differentiated ability to lead cross-functional teams to design, build, and launch customer-centric products.With over seven years of experience in financial services, including five years focused on payments, I\'ve had the opportunity to deliver major business wins. I\'m proud to have helped develop new processing capabilities for American Express and delivered monetization features that were foundational to onboarding over small business clients to a modern payment platform.Beyond building great products, I am passionate about building great teams. I\'ve had the privilege of mentoring other product managers and providing them with a safe place to learn, grow, and deliver on their own initiatives. By sharing best practices and leading them through meaningful projects, I help align their professional development with key business priorities.
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