Jeffrey Counts
Vice President Marketing Operations @MissionSquare
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WORK HISTORY
Vice President Marketing Operations @MissionSquare
Richmond, VA, US
Implemented a new Operational Communications function targeted to existing customers, centralizing a previously distributed function to ensure standards and speak with a single voice. • Designed, implemented and optimized a highly touted process to efficiently intake, track and deliver Operational Communications requests on behalf of the MissionSquare organization.• Led Employer Resource Center project, creating an online library of self-help resources for customers that saved thousands of calls to the call centers. • Business owner for marketing’s project management / workflow tools.
EDUCATION
Rice University
Bachelor of Arts - BA
ABOUT JEFFREY COUNTS
Program, Project and Portfolio Management professional with over 25 years of progressive experience leading projects, programs and enterprise-wide initiatives in both mid-size and Fortune 500 environments. Translates business strategy into actionable plans and drives implementation. Effectively leads change initiatives. Builds consensus across divergent perspectives. An innovative and decisive problem-solver that can always be relied on. Proven track record with both business and technology projects in financial services and hospitality environments. Core Competencies Enterprise Project & Program Management | EPMO and Portfolio Management | Strategy Implementation | Scrum & Agile Methodology | Process and Workflow Automation | Leadership | IT Service Integration | Enterprise Collaboration | Vendor Management | Change Management | Access Management | Communication | Identity Management | Strategy Development | Customer Success | Hospitality & Financial Services
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