Jeffrey Chao
Lean & Operational Excellence Director
- Role
- Lean & Operational Excellence Director at Donor Network West
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Jeffrey Chao
Versatile and professional Transplant Coordinator with extensive experience and success in authorization, donor management, organ allocation and recovery, kidney perfusion, hospital development, and donor family support. Proven experience in supporting clinical staff both on and off site with donor management, abdominal and thoracic organ recruitment, organ allocation, and overall organ maximization. Ability to administer basic and advanced life support to patients, onsite and in a pre-hospital setting. Ability to evaluate clinical staff performance, core competencies and provide positive and constructive feedback on an ongoing basis to reinforce desired results. Adept at developing training programs and forms for various disciplines. Experienced preceptor/mentor to new personnel. PROFESSIONAL SKILLS• Proven ability to provide daily leadership, management and support to the Clinical Services Managers and clinical staff.• Ability to provide on and off site clinical support to clinical services staff as the expert in organ donor management.• Ability to develop, and provide oversight the organ donation process in collaboration with senior leadership through the utilization of tools and metrics to ensure that each organ donor is analyzed and the gifts are maximized.• Profound ability to provide an efficient and effective organ recovery processes.• Proven ability to evaluate team performance and works collaboratively with team members to implement performance improvement measures to achieve departmental goals. • Ability to develop and maintain collaborative working relationships with hospital physicians and transplant physicians to ensure proper donor management is implemented and maintained to ensure that organs are maximized for transplantation.
Experience
Lean & Operational Excellence Director
May 2025 — Present · Reno, NV, US
Education
Southern New Hampshire University
Master's degree, Health/Health Care Administration/Management
2018 — 2021
Tidewater Community College
AAS, Emergency Medical Services
Old Dominion University
Bachelor of Science (BS), Health Services / Management
2012 — 2013
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