Jeffrey B.

IT Support Technician @Dwb Consulting Services Ltd

Prince George, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

IT Support Technician @Dwb Consulting Services Ltd

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Prince George, BC, CA

Break-fix support for laptops, desktops, tablets and associated hardware- Support for Windows, base load software, MS Office Suite and other business applications- New laptop, desktop and tablet computer deployments and inventory management- Support for imaging devices, including printers and MFD- Troubleshoot for hardware and software issues; identify and implement resolutions- Installation, configuration and upgrade of IT equipment and software- Monitor and maintain network infrastructure (ie. switches, firewalls, etc.)- Assist with planning and implementing IT projects for end users (migrations and hardware deployments)- Implement cybersecurity measures to protect client data and systems- Perform routine maintenance, system updates, and data backups

SKILLS

Team ManagementWorkforce ManagementProcess ImprovementAnalysisVendor ManagementOffshoringCustomer ExperienceOutsourcingQuality AssuranceBpoService DeliveryTechnical SupportProject ManagementCall CenterQuality ManagementPerformance ManagementCrmBusiness Process Outsourcing (Bpo)Customer ServiceTransition ManagementContact CentersSix SigmaTroubleshootingSlaTeam LeadershipCustomer SatisfactionCall CentersLeadershipProgram ManagementOperations Management

ABOUT JEFFREY B.

A seasoned CCNA and CompTIA Trifecta certified (A+,Net+,Sec+) helpdesk, technical support…

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Jeffrey B. — IT Support Technician at Dwb Consulting Services Ltd in Prince George, BC, CA | Unifers