Jeffrey Bailey

About Jeffrey Bailey

An effective and engaging instructor, capable of teaching both advanced technical…

Experience

1. Service Excellence Operations Consultant

   MultiCare Health System

   Feb 2025 — Present · WA, US

   Lead technical operations improvement work focused on patient experience performance targets or benchmarks. Operating as a technical operations consultant to patient experience subject matter experts, leaders and teams playing a key role in visualizing patient experience data and implementing technical solutions. Combining advanced knowledge of information technology, healthcare/clinical data, best practices/tactics, data analysis, predictive modeling, and analytics to report out on trends, and data from patient engagement touchpoints, present to large diverse audiences and be accountable for any technical implementation roll outs.Analyzes data to shore up actionable opportunities to improve performance for operational leaders on the ideal patient experience.Translates complex concepts into mathematical representations which are simple for other leaders to understand by utilizing strong abilities in problem solving, logical reasoning, and translating.Partners with leaders to deliver an optimal patient experience and rollout system-wide tactics to improve patient experience.Delivers data to operational and medical leaders per their carelines and areas of oversight.Reports data analysis of market and customer research to identify key influences on consumer health care choice and satisfaction across diverse settings and populations.Ensures regulatory reporting requirements are met.Oversees the Patient Experience Dashboard to include flow of data from vendor and how to visualize the data

Education

• University of Phoenix

  Bachelor of Science (BS)

  2004 — 2006

Skills

• Classroom
• Hipaa
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Training
• Healthcare Industry
• Epic Systems
• Emr
• Hospitals
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Curriculum Design
• Process Improvement
• Medicaid
• Educational Technology
• Communication
• Microsoft Word
• Team Leadership
• Workshop Facilitation
• Healthcare
• Healthcare Management
• Captivate
• Powerpoint
• Microsoft Excel
• Higher Education
• Customer Service
• Organizational Development
• Ehr
• Healthcare Information Technology (Hit)
• Veterans
• Medicare
• Microsoft Office
• Instructor-Led Training
• Leadership
• Team Building
• Management
• Coaching