Jeff Radcliff
Senior Manager, Messaging at XPO Logistics, Inc.
- Role
- Senior Manager, Messaging at XPO
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jeff Radcliff
OVERVIEW Experienced IT professional with an extensive background in system architecture, IT department management, application implementations and conversions, and structural engineering design. Recognized subject matter expert in leveraging technology to solve business problems and creating a competitive advantage for the corporation. Committed to partnering with customers and teammates for the best outcomes possible. Strong conflict management skills, able to work with customers and partners via phone, video, email, or in person. Able to quickly adapt to changing conditions and be successful. Passionate about Customer Service, coaching, teaching, and helping others grow. Strengths include broad IT systems knowledge, business and quality process knowledge and delivering results in dynamic environments. AREAS OF EXPERTISE - Solution and System Architecture - Strategic Planning - Project Analysis - Process Analysis, Definition, and Improvement - Team Building and Collaboration - Critical Thinking
Experience
Senior Manager, Messaging
Feb 2019 — Present · Charlotte, NC, US
Manage daily operational activities and develop and implement tactical plans for multiple O365 service components and processes. Ensure overall service delivery of operational activities according to established SLAs• Lead Strategic Planning initiatives and develop programs for continuous improvement of all messaging systems within the O365 tenant and selected Tenant services such as MS Teams• Manage vendor and software agreements to control costs and ensure compliance and optimal service delivery• Manage operational issues proactively including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to prevent them from repeating.• Manage O365 license provisioning and reclamation in the XPO O365 tenant• Perform eDiscovery searches in support of the XPO Enterprise Legal and HR departments
Education
University of South Carolina
Master’s Degree, Civil/Structural Engineering
1985 — 1989
University of Tennessee, Knoxville
Bachelor’s Degree, Civil Engineering
1977 — 1981
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